Frequently Asked Questions
Everything you need to know about your high-altitude gear and apparel.
What is your return policy on technical outerwear?
We offer a 30-day return window for all unworn technical apparel and mountaineering gear, provided original tags are attached and the items are in their original packaging.
Do you offer international shipping for expedition gear?
Yes, Neptune Mountaineering ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the weight of your gear and your specific location.
How do I ensure I am choosing the correct size for technical layers?
Each product page includes a detailed sizing chart. Since technical layers are designed for specific fit profiles—such as 'Athletic' or 'Expedition'—we recommend reviewing the fit notes before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm for larger gear purchases.
Are your products covered by a warranty?
All products sold are covered by the original manufacturer's warranty against defects. We are happy to assist you in facilitating a warranty claim with brands like Patagonia, Arc'teryx, and Black Diamond.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.